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Video Calls

Using Video Visitation

Guidance for scheduling video calls, preparing devices, and handling technical or access problems.

Last updated Jul 7, 2026 · National

Family Resource

Overview

Category: Video Calls

Schedule video visits early, test your device, internet connection, camera and microphone before the appointment, and review facility rules for appearance and conduct.

If the visit fails because of a platform or facility issue, save screenshots, confirmation numbers and support tickets so there is a clear record.

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