Department Order 802 - Inmate Grievance Procedure (Arizona DOC)

Arizona Department of Corrections, Rehabilitation and Reentry Department Order 802, effective March 2, 2022, governs inmate grievances. An inmate first files an Informal Complaint (Form 802-11) with the unit CO IV Grievance Coordinator within 10 workdays of the action complained of; the responder has 15 workdays to reply. A Formal Grievance (Form 802-1) follows within five workdays of the informal response, with a Deputy Warden-approved answer due in 15 workdays. Non-medical appeals go to the Assistant Director within five workdays (30 calendar days to respond) and then to the General Counsel, whose decision exhausts department remedies; medical appeals end with the Contract Facility Health Administrator. Sexual-abuse grievances have no filing deadline, require no informal step, trigger a written response within 48 hours where imminent risk is alleged, and get a final decision within 90 workdays. The order states the full formal process generally runs 120 calendar days.