Constituent Services: Phone, Deposits and Photo Mail (Vermont DOC)

The Vermont DOC Constituent Services page is the department's working guide for families of people in Vermont custody. It explains that calls run through ICSolutions and lists the ICSolutions phone number for each of the six correctional facilities so families can add it to their contacts when carriers flag the calls as robocalls, with a help desk number provided. Calls are paid from an ICS debit account funded by transferring money from the commissary trust account; funds added under Prepaid Collect can only be used for calls to the number that set them up. No fees or surcharges are applied to calls, only state and federal taxes, and the page works through sample tax calculations for 20-minute in-state and out-of-state calls. It also announces the mail-in photo vendor effective August 14, 2026, covers ICS tablet Gold Passes, and provides blank and sample deposit coupons.